Money Back Guarantee

To initiate a return or exchange, email us at naue.shop@naue.io. We'll need your order number or the email address used to place the order. If your order was damaged or defective upon receipt, please attach a photo of the defect. Please note that refunds will only be issued for items that are unworn and unwashed with tags attached (unless the item was damaged upon receipt). Please state in your email the return address, and reason for return or exchange.

After your return or exchange has been approved by e-mail, please include in your return package your order number, and receipt.

Ship the item back to the following address:

2967 Dundas St. W. #551D Toronto, ON M6P 1Z2

-Ship the item(s) back using Canada Post or the shipping provider of your choice using a tracking number. If you choose to ship an item as regular service letter mail without tracking number, we cannot be held responsible if the package does not arrive back to our store. Packaging it up as small as possible will reduce the costs. Please note that it can take up to six weeks for an internationally-bound shipment to be returned to us.

When we receive your package , we will process your refund or exchange. You will receive a refund notification via e-mail. Please allow up to 1-2 weeks for the refund to appear on your credit card statement or banking account. If your item is to be exchanged due to an error in fulfilling the order or defect we will cover the cost of shipping and will email you a return shipping label.  If you wish to return or exchange for personal reasons (wrong size chosen, not suitable, etc), we will not be responsible for the shipping charges.